Frequently Asked Questions
Have questions about non-emergency medical transportation? Find clear answers here to help you understand our services and how we can assist.
What is non-emergency medical transportation?
Non-emergency medical transportation (NEMT) helps patients get to and from medical appointments safely and reliably. Unlike emergency services, NEMT is planned in advance for routine care like checkups, dialysis, or rehab visits. Our team ensures clients arrive on time and with proper support, making every ride comfortable and stress-free.
Who can use non-emergency medical transportation?
Anyone who needs assistance traveling to medical appointments can use NEMT. This includes seniors, patients recovering from surgery, or individuals with mobility challenges. Our services are tailored to meet different levels of care, from standard rides to stretcher or specialized support.
When should someone schedule non-emergency medical transportation?
It’s best to schedule NEMT as soon as you know your appointment date and time. Early booking helps us coordinate timely pickups and any special equipment or assistance you might need. For recurring appointments like dialysis or therapy, advanced scheduling ensures consistent, reliable service.
Why is non-emergency medical transportation important?
Reliable transportation can prevent missed appointments and delays in care. It also ensures patients travel safely, especially those with mobility challenges or medical needs. Our services provide peace of mind, helping clients maintain their health and independence without transportation barriers.
How does non-emergency medical transportation work?
Clients or caregivers schedule a ride in advance with our team, specifying any special requirements or assistance needed. Our trained drivers arrive on time, assist with boarding if necessary, and ensure a smooth ride to the appointment. After the visit, we provide safe return transportation home or to another designated location.
What types of support does NEMT offer during transport?
Support varies depending on the service level. Standard rides offer reliable transportation, Assisted Care includes hands-on support and mobility assistance, and Specialized/Stretcher Care handles patients who are bedridden or require full support. Every trip is designed for comfort, safety, and personalized attention.
Who drives non-emergency medical transportation vehicles?
Our drivers are trained professionals with experience in patient care and safe transport. They undergo background checks, vehicle training, and sensitivity training to assist clients respectfully and efficiently. This ensures every ride is safe and comfortable.
What should someone do if they need to cancel or reschedule a ride?
Clients can contact our team directly to cancel or reschedule at any time. Early notice helps us accommodate other clients and adjust scheduling efficiently. We make the process simple and flexible, so changes won’t cause unnecessary stress or delays.