Job Title: NEMT Safety Assistant
Job Description
The NEMT (Non-Emergency Medical Transportation) Safety Assistant is responsible for supporting the overall safety and compliance operations of a non-emergency medical transportation service. This role ensures that vehicles, drivers, and passengers adhere to all safety protocols and regulatory requirements while maintaining a safe and efficient transportation environment for individuals requiring medical appointments and services.
Key Responsibilities
Safety Monitoring
- Assist in monitoring vehicle operations to ensure compliance with safety regulations, including seatbelt usage, vehicle condition, and proper passenger handling.
- Observe and report any unsafe driving behaviors or potential safety issues.
- Perform pre-trip and post-trip safety inspections of vehicles to ensure proper functioning and cleanliness.
Compliance and Reporting
- Ensure that all transportation activities comply with federal, state, and local safety regulations, including those specific to non-emergency medical transportation.
- Assist in maintaining accurate records of vehicle inspections, safety audits, and driver training.
Driver Support and Training
- Provide assistance with the development and delivery of safety training programs for drivers, focusing on safe driving practices, passenger handling, and emergency procedures.
- Assist in training drivers on how to properly secure medical equipment and assist passengers with mobility challenges.
Passenger Assistance
- Support drivers in ensuring the safe boarding, transport, and disembarkation of passengers, especially those with physical or medical needs.
- Ensure that all passengers are comfortable, secured, and informed about the safety measures during transit.
Emergency Preparedness
- Assist in preparing and maintaining emergency kits and equipment in vehicles.
- Respond to emergencies or incidents as necessary, assisting in coordinating care for passengers and notifying appropriate authorities.
Customer Service
- Address passenger inquiries related to safety and transportation procedures.
- Report and resolve customer complaints regarding safety or driver conduct.
Documentation and Communication
- Maintain clear communication with dispatch and management regarding vehicle safety, incidents, or concerns.
- Document and report any accidents, safety violations, or incidents involving vehicles or passengers.
Qualifications
- High school diploma or equivalent; additional certification or training in safety or transportation management is a plus.
- Previous experience in transportation, customer service, or healthcare-related roles preferred.
- Knowledge of safety protocols and regulations specific to non-emergency medical transportation is a plus.
- Strong communication skills and the ability to work in a team-oriented environment.
- Ability to lift and assist passengers with mobility challenges when needed.
- Attention to detail and ability to follow safety procedures accurately.
- CPR, First Aid, or other emergency certifications are desirable.
Work Environment
- This position involves both office-based tasks (documentation, training) and fieldwork (vehicle inspections, assisting with passengers).
- Flexibility in work hours may be required to accommodate transportation schedules, including occasional weekends or evenings.
Physical Requirements
- Ability to stand, walk, and sit for extended periods.
- Ability to lift up to 30 lbs when assisting passengers or handling equipment.
- Ability to work in varying weather conditions during vehicle inspections or on-site activities.
Equal Opportunity Employer
VitalLink MedTrans Group LLC is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of background or experience.